Plain-language terms for working with Co & Co Growth Systems: how the apply-first relationship works, what we deliver, how Stripe billing works, and the limits of what we promise.
Last updated: 2026-08-15
These terms apply once you submit /apply. Nothing binds either side — no account, no portal access, no Stripe payment link is created — until a human reviews your application and approves it.
We can decline any application. If we do, we tell you before any money or data changes hands. Until approval, there is no engagement, and no clause in these terms creates a service obligation on our side or a payment obligation on yours.
If we approve your application, here is the work we perform: customer-loss audits of your existing list and funnel, recovery report drafting, segment and reactivation campaign drafting, and manual approval-gated sending via the official platform integrations we support — Shopify, Klaviyo, Omnisend, supported booking and POS platforms, and Google Analytics.
All deliverables are drafts queued for your approval. We send nothing to your customers without your explicit approve action in your queue; if you do nothing, nothing sends.
Out of scope: platform outage support, revenue forecasting, paid-media buying, anything requiring account-level write access we do not have, and anything we did not put in writing in your approved scope. If a need falls outside scope, we'll tell you before quoting it.
Packages are billed through Stripe Checkout. Packages — Audit ($750), Launch ($3,000), Ongoing ($2,500/month) — match the three tiers described on /pricing. We never see card numbers; Stripe handles card data per its own terms, and our data practices around Stripe receipts are described on /privacy-policy.
Payment for the one-time Audit and Launch packages is due at the link-generation step. The Ongoing retainer is billed month-to-month and may be cancelled by either side at the end of the current month. We pro-rate nothing and refund nothing merely for change of mind.
Late or failed payments pause work and platform access until cleared. If you intend to dispute a charge, raise it with us first so we can resolve it directly; we reserve the right to suspend work immediately on chargeback initiation.
You confirm you have the right to share customer data with us and the right to send to your list. CAN-SPAM, CASL, and GDPR consent obligations remain yours; approving a draft we produced does not transfer consent ownership.
You will keep at least one approval gatekeeper on your side who can approve or reject items in your queue. The gatekeeper is the single point of decision on what goes out.
You will revoke our access on your platforms when the engagement ends. We tell you the steps; revocation is your final action.
We do not guarantee any specific revenue, recovery rate, list-growth number, open rate, click rate, or conversion rate from our work. Recovery marketing results depend on your customers, your offer, your brand, your list hygiene, your platform configuration, and market conditions we cannot control.
Past performance of any Co & Co client does not predict yours. Case-study numbers reflect the specific period, inputs, and customer mix at the time and are not promises. Statistics and benchmarks we share in reports are informational, not commitments.
You own your customer data, your brand, your list, and any creative assets you provide to us. We own our methodologies, report templates, segment heuristics, and draft language — we may reuse these across clients.
Drafts we produce for you become yours once the corresponding invoice is paid. Unpaid drafts remain ours.
Each side keeps the other's confidential information confidential: your customer data and business inputs on our side, our methodologies and unpublished pricing on yours. Confidentiality survives termination.
To the maximum extent permitted by law, neither side is liable for indirect, incidental, special, consequential, or punitive damages, or for lost revenue or lost profits, arising out of or related to the engagement — even if the other side was advised of the possibility of those damages.
Each side's total liability for any claim arising out of or related to the engagement is capped at the fees paid to Co & Co for the specific engagement in the three months preceding the claim. We do not waive any non-waivable consumer rights that apply to you under the law of your jurisdiction.
Either side may end the engagement at any time on written notice to coandcogrowthsystems@polsia.app. On termination we revoke platform access, hand over any paid-for drafts in your queue, and stop work mid-month on the next billing cycle for the Ongoing retainer.
Sections of these terms that by their nature should survive — payment of amounts owed, intellectual property, confidentiality, limitation of liability, and governing law — survive termination.
These terms are governed by the laws of the State of California, USA, without regard to its conflict-of-laws rules. Disputes are resolved by good-faith negotiation first, and if that fails, by binding arbitration in San Francisco, California.
Questions about these terms go to coandcogrowthsystems@polsia.app. Anything that arrives at that inbox is logged and answered.
Every engagement starts with a short application. We review by hand, and we get back to you before any money or data changes hands.
Questions? Email coandcogrowthsystems@polsia.app